We work often with companies (OEM’s) who manufacture finished products and support them in the field. RevTwo AI can gather product data through articles, service bulletins, call logs, and other documentation as a part of its learning process and help technicians and...
Sometimes I’ll be talking to a service executive and they will absolutely love what AI can do for their team, but they will balk at what they think are the costs of getting started and a perceived long time to value. It’s important to understand that AI out of the box...
LINK TO SURVEY Things seem to be slowly loosening up. How is your service and support team gearing for how to best support your customers moving forward? Would you like to know what your peers are thinking? As we talk to service organizations, different technologies...
Customer training organizations have been forced to look at how to adapt to the new realities dictated by this pandemic. The most common approaches we’ve seen are tools and programs that utilize virtual and remote concepts. Replacing classroom training with virtual...
