Are You Still Having to Look at Log Files?

Are You Still Having to Look at Log Files?

by | Mar 14, 2019

I was talking to a customer last week about the workflows they use when a customer contacts the support organization for service. The most common workflow I see is something like this: customer calls the help desk, the agent asks a bunch of questions, and if they...

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RevTwo Navigator combines self-learning AI with user interactions to dramatically reduce support and service troubleshooting time for technical issues. Users are guided through a series of steps that gather observations and then Navigator recommends actions to efficiently diagnose and repair equipment. With each interaction, the system gets smarter enabling users to be as fast and as accurate as your best agent or technician.

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