Dramatically Reduce Support and Service Resolution Times
Make everyone as effective as your most experienced technician
The RevTwo software combines self-learning AI with user interactions to dramatically reduce support and service troubleshooting time for complex issues.
Share Knowledge and Skills Across Your Organizaiton
Through the RevTwo Navigator mobile app, users are guided through a series of steps that gather observations and machine data. RevTwo recommends actions to efficiently diagnose and repair equipment. With each interaction, the system gets smarter and quickly becomes as fast and as accurate as your best agent or technician.
“Our reps need to be able to do more triage/problem resolution without always calling in and slowing things down…”
“We know our 3rd party service providers are replacing parts unnecessarily…”
“Our machine downtime is higher than we want in part because our customers can’t do basic problem triage and resolution…”
“The most experienced field service guys we have are retiring, and we’re concerned about how to replace that knowledge…”
Latest From The Blog
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RevTwo participated in a field service conference last week to show off our latest version of RevTwo Navigator. We moderated a couple of sessions and also participated in the event’s technology...
We talk to a lot of call center agents, and their job is stressful. Statistics bear this out, as Call Center attrition rates are among the highest of virtually all professions. Attrition rates are...
Start your Free 15 Day Trial
RevTwo can start delivering value instantly. Start your free trial with the Navigator mobile app to see how RevTwo can improve your support operations.