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Solve Complex Product Issues With AI

Dramatically Reduce Support and Service Triage Time

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Troubleshoot & Solve Complex Problems

Field Service

Improve first-time-fix rate, lower site visit time, and upskill technicians.

Contact Center

Reduce ticket resolution time, improve agent accuracy, and increase the types of issues lower tier agents can handle.

Plant Maintenance

Reduce plant/factory downtime, speed issue triage, and lower technician escalations.

Self Service

Improve customer satisfaction, reduce contact center tickets, and increase product utilization.

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There are many different ways to utilize RevTwo’s AI

Integrate @theRevTwo's AI solution on #Azure with your contact center and IoT systems to improve support. Learn more: https://t.co/dgg3op1md2 pic.twitter.com/xSNNFMDfZd
— MS Partner Apps (@MSPartnerApps) April 4, 2019

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RevTwo is the world’s first AI support solution designed to dramatically reduce support and service triage time for complex issues. Our patent-pending technology uses AI and live data, directly from the product to diagnose and fix problems without human intervention.

With each interaction, the AI gets smarter and quickly becomes as fast and as accurate as your best agent or technician. RevTwo easily integrates with your existing Field Service Management, Contact Center, and IoT systems to deliver a complete support solution that reduces ticket flow, improves first-time-fix rate, and enhances your customer’s product experience.

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Solve Complex Product Issues With AI

Dramatically Reduce Support and Service Triage Time

"By 2020, 10% of emergency field service work will be both triaged and scheduled by artificial intelligence."

"AI has the potential to give customer service representatives more information to help them handle the complicated issues that self-service cannot resolve."

"A majority of the customer-care executives say they don’t have enough agents with the right skills for engaging in complex conversations."

Troubleshoot & Solve Complex Problems

Field Service

Contact Center

Plant Maintenance

Self Service

Latest From The Blog

There are many different ways to utilize RevTwo’s AI

Are you still having to look at log files?

Get Started