Dramatically Reduce Support and Service Resolution Times

Make everyone as effective as your most experienced technician

The RevTwo software combines self-learning AI with user interactions to dramatically reduce support and service troubleshooting time for complex issues.

Share Knowledge and Skills Across Your Organizaiton 

Through the RevTwo Navigator mobile app, users are guided through a series of steps that gather observations and machine data. RevTwo recommends actions to efficiently diagnose and repair equipment. With each interaction, the system gets smarter and quickly becomes as fast and as accurate as your best agent or technician.

FIELD SERVICE

Help service engineers quickly solve problems they have not seen before.

 

CONTACT CENTER

Guide agents through the right diagnostic questions in the most efficient order.

 

PLANT MAINTENANCE

Standardize maintenance procedures and enable faster response to problems.

 

SELF-SERVICE

Enable customers to do their own diagnosis and repair of simple issues.

 

Latest From The Blog 

Why RevTwo is Not a ChatBot

Why RevTwo is Not a ChatBot

Chatbots have been around for some time.  Some say that the first one was developed by an MIT professor in 1994. We use them every day as consumers, often without even knowing it, with applications...

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AI – Why Does Everyone Think It’s Hard?

AI – Why Does Everyone Think It’s Hard?

RevTwo participated in a field service conference last week to show off our latest version of RevTwo Navigator. We moderated a couple of sessions and also participated in the event’s technology...

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Is Your Call Center Turnover Rate High?

Is Your Call Center Turnover Rate High?

We talk to a lot of call center agents, and their job is stressful. Statistics bear this out, as Call Center attrition rates are among the highest of virtually all professions. Attrition rates are...

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Start your Free 15 Day Trial

RevTwo can start delivering value instantly. Start your free trial with the Navigator mobile app to see how RevTwo can improve your support operations.