AI Powered Assistant for
Solving Technical Issues
SOLVE PROBLEMS FASTER
UPSKILL NEW EMPLOYEES
CAPTURE ORGANIZATION KNOW-HOW
COLLABORATE AND ESCALATE
EMPOWER CUSTOMERS
GAIN PRODUCT INSIGHT
“If you can do a post on LinkedIn or Instagram, that is pretty much what you need to create instructions (in Navigator)…”
Introducing RevTwo Navigator
Listen to experts from Tetra Pak and Microsoft discuss self-service and COVID-19
How Navigator Compares
Navigator isn’t a knowledge base, chatbot, or decision tree – it’s better
Works Where You Need It
Start a diagnosis at your customer’s location, escalate it to the call center, and then pass it to a field service engineer.
Navigator for iOS and Android
An app for your customers and field service engineers to diagnose and solve customer problems. Expert mode available to author new solutions in the field. Available on iOS App Store or Google Play Store.
Navigator for Microsoft Dynamics 365
Seamlessly integrated into the Dynamics 365 workspace, Navigator enables your call center to start a diagnosis or collaborate with an existing one started by a customer. Additional integration with Azure IoT Hub provides context for Navigator AI.
Navigator for Salesforce
Seamlessly integrated into the Salesforce.com workspace, Navigator enables your call center to start a diagnosis or collaborate with an existing one started by a customer.
Navigator for PTC ThingWorx
Available as a ThingWorx widget, Navigator enables plant maintenance personnel to troubleshoot issues directly form the plant floor. Additional integration with ThingWorx IoT provides context for Navigator AI.
Navigator for Web
The Navigator web interface enables integration with your existing customer facing web portal.
Navigator API
Use Navigator’s RESTful API to build Navigator functionality directly into your product
Latest From The Blog
What Do We Do Now?
LINK TO SURVEY Things seem to be slowly loosening up. How is your service and support team gearing for how to best support your customers moving forward? Would you like to know what your peers are...
Customer Training Now and After the Pandemic
Customer training organizations have been forced to look at how to adapt to the new realities dictated by this pandemic. The most common approaches we’ve seen are tools and programs that utilize...
Have you been thinking about creating a “Learning Organization”?
If not, then you should be. Organizations are increasingly having to look at ways to improve operational efficiency, especially during these times. How can you get the most out of your team while...
Start Using Navigator For Free
RevTwo can start delivering value instantly. Start your free trial to see how RevTwo can improve your support operations.
