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“We built Navigator to be the definitive way that customer problems get diagnosed and fixed!”

Dale Calder

Founder and CEO, RevTwo

Introducing RevTwo Navigator

RevTwo Navigator is a cloud service that customers, call centers, field service management and technicians use to diagnose and fix problems. At the heart of Navigator is its patent-pending Operational AI Engine. The Navigator AI Engine captures the know-how of your organization’s experts and the aggregate wisdom of its users and makes it available to everyone in your entire support-chain through simple to use step-by-step guidance. Click here to learn more about how Navigator uses AI.

Step-by-Step Guidance

Ask questions, get readings, apply solutions. Navigator provides the optimal way to diagnose each and every issue.

Context-driven diagnosis

Technician observations or actual product data from IoT or RevTwo’s own patented Visual IoT technology are used by Navigator’s AI to determine diagnostic recommendations.

Field Authored

Add new capabilities from your best technicians as they solve problems in the field. Standard content format makes it easy to author professional looking solutions in minutes.

RevTwo and Microsoft Dynamics 365

Diagnose issues from your call center, handle field escalations, utilize data from IoT Hub, optimize field service utilization and parts management all from within Microsoft Dynamics 365.

How Navigator Compares

Navigator isn’t a knowledge base, chatbot, or decision tree – it’s better

Works Where You Need It

Start a diagnosis at your customer’s location, escalate it to the call center, and then pass it to a field service engineer.

There is a Navigator app for the popular platforms involved in each step of the support-chain.

Navigator for iOS and Android

An app for your customers and field service engineers to diagnose and solve customer problems. Expert mode available to author new solutions in the field. Available on iOS App Store or Google Play Store.

Navigator for Microsoft Dynamics 365

Seamlessly integrated into the Dynamics 365 workspace, Navigator enables your call center to start a diagnosis or collaborate with an existing one started by a customer. Additional integration with Azure IoT Hub provides context for Navigator AI.

Navigator for Salesforce

Seamlessly integrated into the Salesforce.com workspace, Navigator enables your call center to start a diagnosis or collaborate with an existing one started by a customer.

Navigator for PTC ThingWorx

Available as a ThingWorx widget, Navigator enables plant maintenance personnel to troubleshoot issues directly form the plant floor. Additional integration with ThingWorx IoT provides context for Navigator AI.