Dramatically Reduce Support and Service Resolution Times
Make everyone as effective as your most experienced technician
The RevTwo software combines self-learning AI with user interactions to dramatically reduce support and service troubleshooting time for complex issues.
Share Knowledge and Skills Across Your Organizaiton
Through the RevTwo Navigator mobile app, users are guided through a series of steps that gather observations and machine data. RevTwo recommends actions to efficiently diagnose and repair equipment. With each interaction, the system gets smarter and quickly becomes as fast and as accurate as your best agent or technician.
FIELD SERVICE
Help service engineers quickly solve problems they have not seen before.
CONTACT CENTER
Guide agents through the right diagnostic questions in the most efficient order.
PLANT MAINTENANCE
Standardize maintenance procedures and enable faster response to problems.
SELF-SERVICE
Enable customers to do their own diagnosis and repair of simple issues.
“Our reps need to be able to do more triage/problem resolution without always calling in and slowing things down…”
“We know our 3rd party service providers are replacing parts unnecessarily…”
“Our machine downtime is higher than we want in part because our customers can’t do basic problem triage and resolution…”
“The most experienced field service guys we have are retiring, and we’re concerned about how to replace that knowledge…”
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Chatbots have been around for some time. Some say that the first one was developed by an MIT professor in 1994. We use them every day as consumers, often without even knowing it, with applications...
AI – Why Does Everyone Think It’s Hard?
RevTwo participated in a field service conference last week to show off our latest version of RevTwo Navigator. We moderated a couple of sessions and also participated in the event’s technology...
Is Your Call Center Turnover Rate High?
We talk to a lot of call center agents, and their job is stressful. Statistics bear this out, as Call Center attrition rates are among the highest of virtually all professions. Attrition rates are...
Start your Free 15 Day Trial
RevTwo can start delivering value instantly. Start your free trial with the Navigator mobile app to see how RevTwo can improve your support operations.
