AI Powered Assistant for
Solving Technical Issues
SOLVE PROBLEMS FASTER
UPSKILL NEW EMPLOYEES
CAPTURE ORGANIZATION KNOW-HOW
COLLABORATE AND ESCALATE
EMPOWER CUSTOMERS
GAIN PRODUCT INSIGHT
No Data Scientist Required
“We built Navigator to be the definitive way that customer problems get diagnosed and fixed!
Introducing RevTwo Navigator
RevTwo Navigator is a mobile app that customers and field service technicians can use to diagnose and solve problems in the field.
Step-by-Step
Guidance
Ask questions, get readings, apply solutions. Navigator provides the optimal way to diagnose each and every issue.
Context-Driven Diagnosis
Technician observations or actual product data from IoT or RevTwo’s own patented Visual IoT technology are used by Navigator’s AI to determine diagnostic recommendations.
Field Authored
Add new capabilities from your best technicians as they solve problems in the field. Standard content format makes it easy to author professional looking solutions in minutes.
How Navigator Compares
Navigator isn’t a knowledge base, chatbot, or decision tree – it’s better
Works Where You Need It
Start a diagnosis at your customer’s location, escalate it to the call center, and then pass it to a field service engineer. There is a Navigator app that enables seamless workflow for the different hands involved in the customer support chain.
Navigator for iOS and Android
An app for your customers and field service engineers to diagnose and solve customer problems. Expert mode available to author new solutions in the field. Available on iOS App Store or Google Play Store.
Navigator for Microsoft Dynamics 365
Seamlessly integrated into the Dynamics 365 workspace, Navigator enables your call center to start a diagnosis or collaborate with an existing one started by a customer. Additional integration with Azure IoT Hub provides context for Navigator AI.
Navigator for Salesforce
Seamlessly integrated into the Salesforce.com workspace, Navigator enables your call center to start a diagnosis or collaborate with an existing one started by a customer.
Navigator for PTC ThingWorx
Available as a ThingWorx widget, Navigator enables plant maintenance personnel to troubleshoot issues directly form the plant floor. Additional integration with ThingWorx IoT provides context for Navigator AI.
Navigator for Web
The Navigator web interface enables integration with your existing customer facing web portal.
Navigator API
Use Navigator’s RESTful API to build Navigator functionality directly into your product
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What is Being Done Today to Capture Service/Support Expertise?
We have previously posted about the “Silver Tsunami” and it’s impact on service organizations. Most companies are responding to this concern by trying to create some kind of centralized knowledge...
Is your Knowledge Base generating ROI?
As the pace of product releases accelerates and customer expectations continue to rise, service and support organizations are challenged to keep up with an ever-expanding pool of knowledge in order...
Start your Free 15 Day Trial
RevTwo can start delivering value instantly. Start your free trial with the Navigator mobile app to see how RevTwo can improve your support operations.
