Make it Simple to Resolve Hard Problems
IDENTIFY ROOT CAUSE. APPLY THE RIGHT FIX WITH ONLY NECESSARY STEPS. MODIFY AND KEEP THE PROCESS CURRENT
Step-By-Step Instructions
Navigator breaks down the diagnostic process into its simplest components.
Observations Used to Identify Root Cause
Each new observation gathered provides the AI an important clue to determine either the right next observation or the solution
Learns As Used
The Navigator AI is updated each time an issue is solved. Pressing a Green Button locks in a solution, closes down the diagnosis and causes the AI model to be regenerated. Pressing Not Solved causes the AI to identify the next best action to perform.
Field Authored
Expert technicians can author observations, steps, and solutions as they go about their daily repair jobs.
Expert Mode: Experts are provided with a rich set of tools to quickly capture how to solve issues.
Simple Know-How Capture: Taking a page from popular social apps, Navigator makes the capture and formatting of content simple, easy, and fast.
Rich Content: Videos, pictures, voice recordings or links can be added in order to explain repair steps.
Modify When Needed: Edit in the field as content changes. New product versions, additional root causes, makes it easy to adapt to new situations.
Works Across Your Organization
Know-how is captured from your experts and then leveraged by the entire support chain.
SELF SERVICE
Avoid costly downtime and support calls by enabling customers to diagnose and fix the problems that they should be able to solve and escalating the ones they shouldn’t.
CALL CENTER
Move level 2 problems to level 1 and level 3 to level 2. Navigator helps your team solve problems above their skill level saving valuable time and costs.
FIELD SERVICE MANAGEMENT
With Navigator parts and skills can be identified based on the information gathered and diagnosis performed reducing costly multiple site visits.
FIELD SERVICE
Navigator helps junior technicians solve problems like a seasoned pro.
PRODUCT EXPERTS
Solving the same problem over and over again gets old. Navigator captures problem-solving expertise, eliminating nuisance questions from less experienced team members or customers.
PRODUCT MANAGEMENT
Learn where your customers struggle, the elements of the product that cost the most downtime, and even what parts are most likely to fail.
PLANT MAINTENANCE
Use Navigator’s ability to capture know-how and solve problems to fix issues that affect the plant floor. IIoT data integration automates data collection.
Develop Insight
Navigator collects never before available information in the performance of its duties that provide a clear understanding of the product’s performance at your customer locations.
Top Root Causes
Time Spent Solving Issues
Downtime From The Customer Perspective
Escalations
Team Performance