Make it Simple to Resolve Hard Problems 

IDENTIFY ROOT CAUSE. APPLY THE RIGHT FIX WITH ONLY NECESSARY STEPS. MODIFY AND KEEP THE PROCESS CURRENT

Step-By-Step Instructions

Navigator breaks down the diagnostic process into its simplest components.

Observations Used to Identify Root Cause

Each new observation gathered provides the AI an important clue to determine either the right next observation or the solution

 

 

Learns As Used

The Navigator AI is updated each time an issue is solved. Pressing a Green Button locks in a solution, closes down the diagnosis and causes the AI model to be regenerated.  Pressing Not Solved causes the AI to identify the next best action to perform. 

Field Authored

Expert technicians can author observations, steps, and solutions as they go about their daily repair jobs.

Expert Mode: Experts are provided with a rich set of tools to quickly capture how to solve issues.
Simple Know-How Capture: Taking a page from popular social apps, Navigator makes the capture and formatting of content simple, easy, and fast.
Rich Content: Videos, pictures, voice recordings or links can be added in order to explain repair steps.
Modify When Needed: Edit in the field as content changes. New product versions, additional root causes, makes it easy to adapt to new situations. 

Works Across Your Organization

Know-how is captured from your experts and then leveraged by the entire support chain.

Develop Insight

Navigator collects never before available information in the performance of its duties that provide a clear understanding of the product’s performance at your customer locations.

Top Root Causes

Time Spent Solving Issues

Downtime From The Customer Perspective

Escalations

Team Performance

Parts Needed

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