COVID-19: What about your customers?

COVID-19: What about your customers?

COVID-19.  It’s serious. Service organizations are scrambling.  What about your customers? Since our last Coronavirus post, it has become even more clear that this is not a temporary phenomenon.  Service and support processes have been impacted.  Field service...
Is your Knowledge Base generating ROI?

Is your Knowledge Base generating ROI?

As the pace of product releases accelerates and customer expectations continue to rise, service and support organizations are challenged to keep up with an ever-expanding pool of knowledge in order to do their job effectively. No amount of training seems to prepare...

WEBINAR: COVID-19 is here. How does customer service adapt moving forward?

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