How are you Handling your Documentation?

How are you Handling your Documentation?

It’s an all too familiar scenario. You’re operating a piece of equipment and an error code pops up. You haven’t seen this one before, so your first instinct is to look for the manual. But where is it? And when (or if) you actually find the manual, is it the right one?...
Are you Sending your Customers on the Best Journey Possible?

Are you Sending your Customers on the Best Journey Possible?

Are you sending your customers on the best journey possible? 2020 didn’t turn out like it was supposed to. It has impacted service and support as much if not more than most other disciplines. And it will alter the course of these organizations through the foreseeable...
The New Normal and it’s Effects on Smart Home Service

The New Normal and it’s Effects on Smart Home Service

The Smart Home phenomenon started a few years ago and is gaining momentum, in part due to the pandemic. With more people staying home, there is less travel and therefore more disposable income.  And Smart Home spending reflects this; the number of “smart homes” in...
With COVID, What Technology Are You Investing In?

With COVID, What Technology Are You Investing In?

We are now more than seven months into the pandemic.  We still don’t know when things will return to “normal”, but we are learning every day about how to deal with the new reality.   Before this all happened, service and support organizations for the most part were...
What if IIoT Isn’t an Option?

What if IIoT Isn’t an Option?

Recently I read an article that talked about how older factories with legacy systems could further reduce downtime even without an IIoT system in place. The author rightly pointed out that much of the process equipment that is out there today isn’t suited for...

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