COVID-19: What about your customers?

COVID-19: What about your customers?

COVID-19.  It’s serious. Service organizations are scrambling.  What about your customers? Since our last Coronavirus post, it has become even more clear that this is not a temporary phenomenon.  Service and support processes have been impacted.  Field service...
Is your Knowledge Base generating ROI?

Is your Knowledge Base generating ROI?

As the pace of product releases accelerates and customer expectations continue to rise, service and support organizations are challenged to keep up with an ever-expanding pool of knowledge in order to do their job effectively. No amount of training seems to prepare...
BLOG/INFOGRAPHIC – The Silver Tsunami

BLOG/INFOGRAPHIC – The Silver Tsunami

The Silver Tsunami. Are you prepared? The US Census Bureau data estimates that one in every five Americans will reach retirement age by 2030. And beyond that, by 2035 some 78 million people will be over 65, while 76.7 million will be 18 or younger. If you are a Field...

WEBINAR: COVID-19 is here. How does customer service adapt moving forward?

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