COVID-19. It’s serious. Service organizations are scrambling. What about your customers? Since our last Coronavirus post, it has become even more clear that this is not a temporary phenomenon. Service and support processes have been impacted. Field service...
This virus has dominated the news and water cooler discussions for the last few weeks. At the time of this post, according to this Coronavirus Update site, there were approximately 117,000 cases and 4,500 deaths worldwide (729/27 in the USA). If you are a Field...
