AI – Why Does Everyone Think It’s Hard?

AI – Why Does Everyone Think It’s Hard?

RevTwo participated in a field service conference last week to show off our latest version of RevTwo Navigator. We moderated a couple of sessions and also participated in the event’s technology showcase. At one of the breakout sessions on AI, I asked the 40 or so...
Is Your Call Center Turnover Rate High?

Is Your Call Center Turnover Rate High?

We talk to a lot of call center agents, and their job is stressful. Statistics bear this out, as Call Center attrition rates are among the highest of virtually all professions. Attrition rates are averaging anywhere from 30-45% annually, depending on what study you...

PODCAST: AI Operationalized - The Peggy Smedley Show

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