Customers want to go online and find help to diagnose and fix issues on their own. What they don’t like is chatbots that only know how to decipher simple text and provide links to articles.
RevTwo Navigator can give your customers an intelligent guided diagnostic and repair process that responds to the information they provide. Even if the problem must be escalated to support, you get more information about what was done and the information collected.
RevTwo Navigator can directly integrate into your product so your customers can easily get support without contacting you. Or you can make Navigator available to customers through a web portal or mobile app.
Improve Customer Satisfaction
Getting a fast, accurate solution to your issue when you need it with no barriers or delays can relieve frustration and create a positive customer experience.
Zero Wait Time
Navigator support involves zero hold-time so your customers can get the support they need when they need it.
Each issue that can be handled effectively by your customers is one less ticket that makes it into your contact center. That is a real win-win.
When your contact center isn’t operational, self-service is. With the expertise captured from your global organization and made available to your customers 24×7, your organization truly never sleeps.
Fast and Accurate Resolutions
Customers aren’t product experts and shouldn’t be expected to perform like a trained technician. Navigator guided diagnostics, supplemented by videos, text, and diagrams, will help them walk through any situation.
Navigator can leverage your existing knowledge-base and escalate to your contact center when necessary. Supported ticketing systems, include but aren’t limited to: Microsoft Dynamics, Salesforce Service Cloud, and others.