With COVID, What Technology Are You Investing In?

With COVID, What Technology Are You Investing In?

We are now more than seven months into the pandemic.  We still don’t know when things will return to “normal”, but we are learning every day about how to deal with the new reality.   Before this all happened, service and support organizations for...

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What if IIoT Isn’t an Option?

What if IIoT Isn’t an Option?

Recently I read an article that talked about how older factories with legacy systems could further reduce downtime even without an IIoT system in place. The author rightly pointed out that much of the process equipment that is out there today isn’t...

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AI for Manufacturing or Processing Facilities

AI for Manufacturing or Processing Facilities

We work often with companies (OEM’s) who manufacture finished products and support them in the field. RevTwo AI can gather product data through articles, service bulletins, call logs, and other documentation as a part of its learning process and...

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What Do We Do Now?

What Do We Do Now?

LINK TO SURVEY Things seem to be slowly loosening up.  How is your service and support team gearing for how to best support your customers moving forward? Would you like to know what your peers are thinking? As we talk to service organizations,...

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Customer Training Now and After the Pandemic

Customer Training Now and After the Pandemic

Customer training organizations have been forced to look at how to adapt to the new realities dictated by this pandemic. The most common approaches we’ve seen are tools and programs that utilize virtual and remote concepts.  Replacing classroom...

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PODCAST: AI Operationalized - The Peggy Smedley Show

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