What Do We Do Now?

What Do We Do Now?

LINK TO SURVEY Things seem to be slowly loosening up.  How is your service and support team gearing for how to best support your customers moving forward? Would you like to know what your peers are thinking? As we talk to service organizations,...

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Customer Training Now and After the Pandemic

Customer Training Now and After the Pandemic

Customer training organizations have been forced to look at how to adapt to the new realities dictated by this pandemic. The most common approaches we’ve seen are tools and programs that utilize virtual and remote concepts.  Replacing classroom...

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COVID-19: What about your customers?

COVID-19: What about your customers?

COVID-19.  It’s serious. Service organizations are scrambling.  What about your customers? Since our last Coronavirus post, it has become even more clear that this is not a temporary phenomenon.  Service and support processes have been impacted. ...

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ARTICLE: AI - The Brains Behind the Busniness

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