Getting Organized to Evaluate RevTwo

Getting Organized to Evaluate RevTwo

So you’re thinking about trying out RevTwo’s AI technology? Here are some tips based on our experience with other customers. IDENTIFY KEY ISSUES To get started, talk to your service and support teams and identify 3-5 common service/support use...

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Why RevTwo is Not a ChatBot

Why RevTwo is Not a ChatBot

Chatbots have been around for some time.  Some say that the first one was developed by an MIT professor in 1994. We use them every day as consumers, often without even knowing it, with applications like Facebook messenger, WhatsApp, Alexa, Google...

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AI – Why Does Everyone Think It’s Hard?

AI – Why Does Everyone Think It’s Hard?

RevTwo participated in a field service conference last week to show off our latest version of RevTwo Navigator. We moderated a couple of sessions and also participated in the event’s technology showcase. At one of the breakout sessions on AI, I...

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Is Your Call Center Turnover Rate High?

Is Your Call Center Turnover Rate High?

We talk to a lot of call center agents, and their job is stressful. Statistics bear this out, as Call Center attrition rates are among the highest of virtually all professions. Attrition rates are averaging anywhere from 30-45% annually, depending...

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Why not AI instead of an IoT Platform?

Why not AI instead of an IoT Platform?

Many OEM’s are struggling with IoT. From my perspective, if you have more than 25% of your devices connected to the Internet and under management, you are doing quite well compared to everyone else. In addition, OEM’s have come to an IoT crossroads...

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RevTwo works even if your device is not connected

RevTwo works even if your device is not connected

We just finished our first experience with exhibiting at Field Service USA. It was a great experience and we met a lot of companies interested in our technology. We showed a demo at our booth of one of the ways to use our AI. For an unconnected...

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