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Have you been thinking about creating a “Learning Organization”?

Have you been thinking about creating a “Learning Organization”?

by Dave Bennett | Apr 27, 2020

If not, then you should be. Organizations are increasingly having to look at ways to improve operational efficiency, especially during these times. How can you get the most out of your team while optimizing your investment in staff and overhead? How can you control...
COVID-19: Sending an FSE out for service has become a worst case scenario for Field Service

COVID-19: Sending an FSE out for service has become a worst case scenario for Field Service

by Dave Bennett | Apr 15, 2020

This was the sentiment of the speakers during our webinar on April 9 about customer self-service during the pandemic. Indeed, field service organizations have always been faced with the major challenge of keeping their customers’ machines up and running.  And after...

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RevTwo Navigator combines self-learning AI with user interactions to dramatically reduce support and service troubleshooting time for technical issues. Users are guided through a series of steps that gather observations and then Navigator recommends actions to efficiently diagnose and repair equipment. With each interaction, the system gets smarter enabling users to be as fast and as accurate as your best agent or technician.

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