We are now more than seven months into the pandemic. We still don’t know when things will return to “normal”, but we are learning every day about how to deal with the new reality. Before this all happened, service and support organizations for the most part were...
Recently I read an article that talked about how older factories with legacy systems could further reduce downtime even without an IIoT system in place. The author rightly pointed out that much of the process equipment that is out there today isn’t suited for...
We work often with companies (OEM’s) who manufacture finished products and support them in the field. RevTwo AI can gather product data through articles, service bulletins, call logs, and other documentation as a part of its learning process and help technicians and...
Sometimes I’ll be talking to a service executive and they will absolutely love what AI can do for their team, but they will balk at what they think are the costs of getting started and a perceived long time to value. It’s important to understand that AI out of the box...
LINK TO SURVEY Things seem to be slowly loosening up. How is your service and support team gearing for how to best support your customers moving forward? Would you like to know what your peers are thinking? As we talk to service organizations, different technologies...
