You would be surprised by how many companies, many of them household names in their industry, rely heavily on their subject matter experts (SMEs) to solve everyday problems. We know of a major manufacturer with dozens of factories worldwide and tens of thousands of...
It’s an all too familiar scenario. You’re operating a piece of equipment and an error code pops up. You haven’t seen this one before, so your first instinct is to look for the manual. But where is it? And when (or if) you actually find the manual, is it the right one?...
Are you sending your customers on the best journey possible? 2020 didn’t turn out like it was supposed to. It has impacted service and support as much if not more than most other disciplines. And it will alter the course of these organizations through the foreseeable...
Recently I read an article that talked about how older factories with legacy systems could further reduce downtime even without an IIoT system in place. The author rightly pointed out that much of the process equipment that is out there today isn’t suited for...
We work often with companies (OEM’s) who manufacture finished products and support them in the field. RevTwo AI can gather product data through articles, service bulletins, call logs, and other documentation as a part of its learning process and help technicians and...
