Chatbots have been around for some time. Some say that the first one was developed by an MIT professor in 1994. We use them every day as consumers, often without even knowing it, with applications like Facebook messenger, WhatsApp, Alexa, Google Assistant, and...
RevTwo participated in a field service conference last week to show off our latest version of RevTwo Navigator. We moderated a couple of sessions and also participated in the event’s technology showcase. At one of the breakout sessions on AI, I asked the 40 or so...
We talk to a lot of call center agents, and their job is stressful. Statistics bear this out, as Call Center attrition rates are among the highest of virtually all professions. Attrition rates are averaging anywhere from 30-45% annually, depending on what study you...
Many OEM’s are struggling with IoT. From my perspective, if you have more than 25% of your devices connected to the Internet and under management, you are doing quite well compared to everyone else. In addition, OEM’s have come to an IoT crossroads today. Many are...
We just finished our first experience with exhibiting at Field Service USA. It was a great experience and we met a lot of companies interested in our technology. We showed a demo at our booth of one of the ways to use our AI. For an unconnected device, we install a...
