Many OEM’s are struggling with IoT. From my perspective, if you have more than 25% of your devices connected to the Internet and under management, you are doing quite well compared to everyone else. In addition, OEM’s have come to an IoT crossroads today. Many are...
We just finished our first experience with exhibiting at Field Service USA. It was a great experience and we met a lot of companies interested in our technology. We showed a demo at our booth of one of the ways to use our AI. For an unconnected device, we install a...
I was talking to a customer last week about the workflows they use when a customer contacts the support organization for service. The most common workflow I see is something like this: customer calls the help desk, the agent asks a bunch of questions, and if they...
