This page contains information about some of the technology behind the success of RevTwo.
What is a support issue?
Where can data come from?
How does the RevTwo algorithm learn?
What is required to train RevTwo?
What kind of information can be shared with users on each step?
How does RevTwo get machine data?
RevTwo breaks with the traditional support tool and knowledge base approach. Instead of utilizing search technology, i.e. how a customer describes an issue, RevTwo does a deeper, more meaningful analysis, using actual product data. This data is the...