AI Powered Assistant for
Solving Technical Issues
SOLVE PROBLEMS FASTER
UPSKILL NEW EMPLOYEES
CAPTURE ORGANIZATION KNOW-HOW
COLLABORATE AND ESCALATE
GAIN PRODUCT INSIGHT
“If you can do a post on LinkedIn or Instagram, that is pretty much what you need to create instructions (in Navigator)…”
Introducing RevTwo Navigator
Ask questions, get readings, apply solutions. Navigator provides the optimal way to diagnose each and every issue.
Technician observations or actual product data from IoT or RevTwo’s own patented Visual IoT technology are used by Navigator’s AI to determine diagnostic recommendations.
Add new capabilities from your best technicians as they solve problems in the field. Standard content format makes it easy to author professional looking solutions in minutes.
RevTwo and Microsoft Dynamics 365
How Navigator Compares
Navigator isn’t a knowledge base, chatbot, or decision tree – it’s better
Works Where You Need It
Start a diagnosis at your customer’s location, escalate it to the call center, and then pass it to a field service engineer.
Navigator for iOS and Android
An app for your customers and field service engineers to diagnose and solve customer problems. Expert mode available to author new solutions in the field. Available on iOS App Store or Google Play Store.
Navigator for Microsoft Dynamics 365
Seamlessly integrated into the Dynamics 365 workspace, Navigator enables your call center to start a diagnosis or collaborate with an existing one started by a customer. Additional integration with Azure IoT Hub provides context for Navigator AI.
Navigator for Salesforce
Seamlessly integrated into the Salesforce.com workspace, Navigator enables your call center to start a diagnosis or collaborate with an existing one started by a customer.
Navigator for PTC ThingWorx
Available as a ThingWorx widget, Navigator enables plant maintenance personnel to troubleshoot issues directly form the plant floor. Additional integration with ThingWorx IoT provides context for Navigator AI.
Navigator for Web
The Navigator web interface enables integration with your existing customer facing web portal.
Use Navigator’s RESTful API to build Navigator functionality directly into your product
Latest From The Blog
The Loss of Expert Know-How is Getting Worse Due to the Pandemic
Companies for years have been dealing with an aging workforce, losing talent and know-how to retirement. Now the pandemic has accelerated this, in all industries and at all levels. How do you...
How are you Handling your Documentation?
It’s an all too familiar scenario. You’re operating a piece of equipment and an error code pops up. You haven’t seen this one before, so your first instinct is to look for the manual. But where is...
Are you Sending your Customers on the Best Journey Possible?
Are you sending your customers on the best journey possible? 2020 didn’t turn out like it was supposed to. It has impacted service and support as much if not more than most other disciplines. And it...
Start Using Navigator For Free
RevTwo can start delivering value instantly. Start your free trial to see how RevTwo can improve your support operations.