Turn your Employees and Customers into Superheroes
RevTwo puts your organization’s expertise in the hands of those who need it, where they need it, when they need it!
RevTwo Navigator captures expertise from all your information sources, tickets, manuals, documents, and the tribal knowledge of your team and packages it into a prescriptive, easy to use AI.
“If you can do a post on LinkedIn or Instagram, that is pretty much what you need to create instructions (in Navigator)…”
Navigator for Web
Navigator for Mobile
Solve issues above the skill level of your employees with simple, step-by-step guidance
Works Where You Need It
Call Center
Are your Level 1 and Level 2 agents overwhelmed or unproductive at solving complex issues? Are they always calling engineering to help?
RevTwo Navigator provides all of your agents with the guidance to effectively diagnose and solve complex problems like an experienced pro.
Self Service
Customers want to go online and find help to diagnose and fix issues on their own. What they don’t like is chatbots that only know how to decipher simple text and provide links to articles.
RevTwo Navigator can give your customers an intelligent guided diagnostic and repair process that responds to the information they provide. Even if the problem must be escalated to support, you get more information about what was done and the information collected.
Field Service
Solving a problem for a complex product is a daunting undertaking that requires experienced technicians. What does your organization do when your 20-year expert retires?
RevTwo Navigator captures the practical know-how from these experts at a deep diagnostic level so their expertise stays within your company and available to your entire team.
The RevTwo Advantage
Pricing that scales with your success
RevTwo Right Start™
The RevTwo Right Start™ is the ideal way to gain control over your organization’s know-how. Get started at no initial investment. First 30 days after delivery free, cancel at any time. The Right Start™ process:
Give us your:
Tickets
Documents
Manuals
We:
Identify the most impactful areas of benefit
Implement the 5 most valuable use cases
Provide a full deployment roadmap
Request your Right Start today. Ready to use production implementation in as little as 14 days