Walk-up data acquisition is built upon two pillars:
1) Physical proximity to the product, provided by the customer themselves or a field service technician.
2) Mobile invocation. A mobile support app is a very convenient vehicle for accessing data. It is easy to distribute, provides a high degree of security, and is easy to use. RevTwo uses mobile apps to provide walk-up data acquisition.
Walk-up data acquisition is ideal in situations where the physical product does not have access to the Internet, because it is in a secure environment, or because Internet access is not built into the product.
In a walk-up scenario, product data can be obtained in one of three ways.
Ad-hoc data access works by forming a transient connection to the product itself. The underlying communication technology for these transient connections is usually Wi-Fi or Bluetooth, but other mechanisms could be developed. The general process is to:
1) Identify the connection available for a particular product
2) Form a secure connection to the product
3) Request diagnostic information via that secure connection
4) Obtain that diagnostic information
5) Shut down the connection
6) Use the information to perform an AI analysis
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