So you’re thinking about trying out RevTwo’s AI technology? We are currently working with several potential customers on proving out our technology for them and would love to work with you.
IDENTIFY KEY ISSUES
To get started, talk to your service and support teams and identify 3-5 common service/support use cases that usually result in having to send a technician onsite to resolve it.
Sometimes our customers may struggle to come up with the right issues they want to address. One way to get your team thinking is to consider issues with one of these characteristics:
-An issue that happens often
-Something that was expensive when it happened
-Something that everyone in the organization would know about
It also doesn’t have to be something cut and dried like “the water pump failed”. Most complex issues are not that straight forward and usually have multiple root causes and symptoms. For example, it could be “my system is running slowly”.