AI – Why Does Everyone Think It’s Hard?

RevTwo participated in a field service conference last week to show off our latest version of RevTwo AI. We moderated a couple of sessions and also participated in the event’s technology showcase.

At one of the breakout sessions on AI, I asked the 40 or so people in the room this question: “On a scale of 1-10, with 10 being hardest, how many of you think implementing an AI program for service and support will be a 10?”

More than half of them raised their hands. Some of the reasons given were:

-“We’d need at least 1-2 years to organize our data…”

-“We have enough trouble just getting our devices connected. AI is important, but it’s way out there for us…”

-“Data Scientists are expensive…”

-“Our data is %$#@$%&…”

It seems to be the same old story.  Everyone is looking at AI as a multi-year exercise.  Organize your historical data.  Put it into a data lake.  Hire data scientist(s) to pore through it and identify patterns…

That is the hard way. And the old way. And it’ll probably cost you $2-3M in time and effort.

Our latest version of RevTwo AI uses data and observations to provide solutions and/or guidance towards a solution using data and observations collected at the time of the support event. You don’t need to go back and review reams of data. You don’t need a data lake. You don’t need a data scientist(s). You can start training the RevTwo AI to begin resolving issues TODAY. And it’s not a 10. If you want to learn more, please contact us.