RevTwo participated in a field service conference last week to show off our latest version of RevTwo AI. We moderated a couple of sessions and also participated in the event’s technology showcase.
At one of the breakout sessions on AI, I asked the 40 or so people in the room this question: “On a scale of 1-10, with 10 being hardest, how many of you think implementing an AI program for service and support will be a 10?”
More than half of them raised their hands. Some of the reasons given were:
-“We’d need at least 1-2 years to organize our data…”
-“We have enough trouble just getting our devices connected. AI is important, but it’s way out there for us…”
-“Data Scientists are expensive…”
-“Our data is %$#@$%&…”
It seems to be the same old story. Everyone is looking at AI as a multi-year exercise. Organize your historical data. Put it into a data lake. Hire data scientist(s) to pore through it and identify patterns…
That is the hard way. And the old way. And it’ll probably cost you $2-3M in time and effort.
Our latest version of RevTwo AI uses data and observations to provide solutions and/or guidance towards a solution using data and observations collected at the time of the support event. You don’t need to go back and review reams of data. You don’t need a data lake. You don’t need a data scientist(s). You can start training the RevTwo AI to begin resolving issues TODAY. And it’s not a 10. If you want to learn more, please contact us.