We just finished our first experience with exhibiting at Field Service USA. It was a great experience and we met a lot of companies interested in our technology.
We showed a demo at our booth of one of the ways to use our AI. For an unconnected device, we install a special script which creates a dynamic QR code showing the status of the device at any point in time. We call this an “Issue Fingerprint”. When there’s a service event, the user selects a function on the device that displays the QR code, then scans the code with a mobile device and submits it to the AI in the cloud, which returns a root cause and solution to the mobile device. You can see a simple demo of how this works here.