When we talk to customers, we are often asked how we are different from other AI solutions out there.
AI solutions have been around for a while. If you’ve ever gone to a website and needed support for a product that you purchased, when you select the chat feature, you’re talking to a chatbot, not a human. A chatbot employs AI that takes the text you’ve typed in and matches it to a knowledge base and then asks more questions until it gives you an answer. This use case is mostly used in B2C businesses.