RevTwo is the world’s first AI support solution designed to dramatically reduce support and service triage time for complex issues. Our patent-pending technology uses AI and live data, directly from the product to diagnose and fix problems without human intervention.
With each interaction, the AI gets smarter and quickly becomes as fast and as accurate as your best agent or technician. RevTwo easily integrates with your existing Field Service Management, Contact Center, and IoT systems to deliver a complete support solution that reduces ticket flow, improves first-time-fix rate, and enhances your customer’s product experience.
The RevTwo team is comprised of industry leaders and IoT pioneers with over 60 years of combined experience in the use of product data to solve complex customer support problems. Collectively holding over 20 technology patents, the team has provided high scale support solutions to industry leaders such as Dell/EMC, Thermo Electron, General Electric, Philips, Diebold, and over 150 others.