AI Powered Assistant for
Solving Technical Issues

No Data Scientist Required

“We built Navigator to be the definitive way that customer problems get diagnosed and fixed!

Dale Calder

Founder and CEO, RevTwo

Introducing RevTwo Navigator

RevTwo Navigator is a mobile app that customers and field service technicians can use to diagnose and solve problems in the field.

 Step-by-Step

 Guidance

Ask questions, get readings, apply    solutions. Navigator provides the optimal way to diagnose each and every issue.

 Context-Driven Diagnosis

Technician observations or actual product data from IoT or RevTwo’s own patented Visual IoT technology are used by Navigator’s AI to determine diagnostic recommendations.

 Field Authored 

Add new capabilities from your best technicians as they solve problems in the field. Standard content format makes it easy to author professional looking solutions in minutes.

How Navigator Compares

Navigator isn’t a knowledge base, chatbot, or decision tree – it’s better

Works Where You Need It 

Start a diagnosis at your customer’s location, escalate it to the call center, and then pass it to a field service engineer. There is a Navigator app that enables seamless workflow for the different hands involved in the customer support chain.

Navigator for iOS and Android

An app for your customers and field service engineers to diagnose and solve customer problems. Expert mode available to author new solutions in the field. Available on iOS App Store or Google Play Store.

Navigator for Microsoft Dynamics 365

Seamlessly integrated into the Dynamics 365 workspace, Navigator enables your call center to start a diagnosis or collaborate with an existing one started by a customer. Additional integration with Azure IoT Hub provides context for Navigator AI.

Navigator for Salesforce

Seamlessly integrated into the Salesforce.com workspace, Navigator enables your call center to start a diagnosis or collaborate with an existing one started by a customer.

Navigator for PTC ThingWorx

Available as a ThingWorx widget, Navigator enables plant maintenance personnel to troubleshoot issues directly form the plant floor. Additional integration with ThingWorx IoT provides context for Navigator AI.

Navigator for Web

The Navigator web interface enables integration with your existing customer facing web portal.

Navigator API

Use Navigator’s RESTful API to build Navigator functionality directly into your product

Latest From The Blog 

Is your Knowledge Base generating ROI?

Is your Knowledge Base generating ROI?

As the pace of product releases accelerates and customer expectations continue to rise, service and support organizations are challenged to keep up with an ever-expanding pool of knowledge in order...

read more
BLOG/INFOGRAPHIC – The Silver Tsunami

BLOG/INFOGRAPHIC – The Silver Tsunami

The Silver Tsunami. Are you prepared? The US Census Bureau data estimates that one in every five Americans will reach retirement age by 2030. And beyond that, by 2035 some 78 million people will be...

read more
Getting Organized to Evaluate RevTwo

Getting Organized to Evaluate RevTwo

So you’re thinking about trying out RevTwo’s AI technology? Here are some tips based on our experience with other customers. IDENTIFY KEY ISSUES To get started, talk to your service and support...

read more

Start your Free 15 Day Trial

RevTwo can start delivering value instantly. Start your free trial with the Navigator mobile app to see how RevTwo can improve your support operations.