By accurately diagnosing issues before arrival, technicians show up with the right parts and the right skills to ensure that the issue is solved properly on the first visit.
Mobile app based walk-up product triage eliminates time-consuming troubleshooting. Providing prescriptive solutions (as opposed to a choice of options) will speed repair time.
Accurate diagnosis and prescriptive solutions make it possible to utilize less experienced personnel for most site visits.
With the average technician age approaching 56, the ability to capture know-how before these resources leave your business is imperative. RevTwo replicates this know-how with AI and makes it available to everyone.
Accurate issue diagnosis ensures the assignment of the right technician for the right problem, reducing site revisits and shortening site visit time.
RevTwo is compatible and easily integrates with your current FSM systems, including leading systems from Microsoft, Salesforce, Click Software, and ServiceMax.
RevTwo can start delivering value in as little as four weeks.
Contact us to see how RevTwo can improve your support operations.