RevTwo for
Field Service

Solving a problem for a complex product is a daunting undertaking that requires experienced technicians. What does your organization do when your 20-year expert retires?

RevTwo AI captures the practical know-how from these experts at a deep diagnostic level so their expertise stays within your company and available to your entire team.

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RevTwo's AI technology provides technicians with detailed product information and a prescriptive solution. Built into your product or available via an app-based walk-up experience, R2 AI is available 24x7.

Key Benefits

Improve first-time fix rate

By accurately diagnosing issues before arrival, technicians show up with the right parts and the right skills to ensure that the issue is solved properly on the first visit.

Reduce site visit time

Mobile app based walk-up product triage eliminates time-consuming troubleshooting. Providing prescriptive solutions (as opposed to a choice of options) will speed repair time.

Improve Technician Utilization

Accurate diagnosis and prescriptive solutions make it possible to utilize less experienced personnel for most site visits.

Better Use of Junior Resources

With the average technician age approaching 56, the ability to capture know-how before these resources leave your business is imperative. RevTwo replicates this know-how with AI and makes it available to everyone.

Better Skills Matching

Accurate issue diagnosis ensures the assignment of the right technician for the right problem, reducing site revisits and shortening site visit time.

Compatibility

RevTwo is compatible and easily integrates with your current FSM systems, including leading systems from Microsoft, Salesforce, Click Software, and ServiceMax.

Ready to See More?

RevTwo can start delivering value in as little as four weeks.
Contact us to see how RevTwo can improve your support operations.