R2 AI identifies the root cause of an issue in seconds without wasting valuable time on useless questions or remote sessions.
The R2 AI uses patent-pending technology to gather product information such as readings, logs, and configurations to determine issue resolution.
Accurate live-data based AI issue diagnosis enables L1 or L2 personnel to solve many issues that previously required L3, a remote service desk, or field service to diagnose.
Resolving a customer’s issues accurately the first time eliminates repeat interactions which reduces the contact center's load and increases customer satisfaction.
New issues arise all the time. R2 AI provides remote tools such as screen sharing, remote terminal, and even VoIP communications to enable L3 agents to assist. They can then use the R2 Training Center to update the AI.
RevTwo is compatible with and easily integrates into your current ticketing systems, including Microsoft Dynamics, Salesforce Service Cloud, and others.
RevTwo can start delivering value in as little as four weeks.
Contact us to see how RevTwo can improve your support operations.