Workbench

Powerful Agent Interface to Manage All of Your Customer and Product Interactions

Ticket Workbench

Interact with customers, troubleshoot problems, all from one convenient location

IoT devices attached to ticket

Advanced troubleshooting tools

Ticket notes

Place calls

View customer information

See user screen

Chat with Multiple Customers Simultaneously

The RevTwo chat view provdes agents with the ideal workspace for managing many customer interactions simultaneously.

help desk chat tool

Direct Device Access

Assets with models in Direct-Access mode can be accessed from the devices page. With the devices page, agents are able to find and directly access RevTwo enabled devices without a ticket.

DEVELOPER HINT: Direct-Access mode is typically reserved for headless devices where a high degree of trust exists between vendor and customer or where your customer owns the infrastructure it is managing.