Platforms / Feature Matrix

Feature iOS Android Linux Windows,
Mac OS,
Linux Desktop
Snap,
Docker
Workbench
Tickets
Built-In
API Access
Metadata
Tags
Chats
Rich chat interface
Customizable UI
Customized workflow and routing
App to App chatting
Chat moderation tools
Metadata based context
Notifications
Built-in Answer Bot workflow
Voice Over IP Calling
Full call workflow
Call routing
App to App calling
Metadata based context
Web RTC based audio channel
Built-in agent and device side auditing
Screen Sharing and Remote Desktop
Works Behind Firewalls
Screen Sharing
Full Remote Desktop
VNC Support
RDP Support
Tunnel any TCP/IP protocol
Built-in agent and device side auditing
Permission-based access
Terminal
Works Behind Firewalls
Built-in browser based CLI
Support your favorite terminal program
Built-in agent and device side auditing
Troubleshooting Tools
Works Behind Firewalls
Database Browsing
File Access
File Upload
File Download
Log file access
Custom tool support
Built-in agent and device side auditing
Permission-based access
Answer Bot
AI Engine using Elastic Search and Metadata
Agent Integrated
Chat Integrated
Rich authoring tools
Import from other sources
Workbench
Ticket Selection
Chat
Chat Moderation
Device Access
Ticket Workbench
API Access