Platforms / Feature Matrix

Feature iOS Android Linux Windows,
Mac OS,
Linux Desktop
Snap,
Docker
Workbench
Tickets
Built-In
API Access
Metadata
Tags
Chats
Rich chat interface
Customizable UI
Customized workflow and routing
App to App chatting
Chat moderation tools
Metadata based context
Notifications
Built-in AnswerBot™ workflow
Voice Over IP Calling
Full call workflow
Call routing
App to App calling
Metadata based context
Web RTC based audio channel
Built-in agent and device side auditing
Screen Sharing and Remote Desktop
Works Behind Firewalls
Screen Sharing
Full Remote Desktop
VNC Support
RDP Support
Tunnel any TCP/IP protocol
Built-in agent and device side auditing
Permission-based access
Terminal
Works Behind Firewalls
Built-in browser based CLI
Support your favorite terminal program
Built-in agent and device side auditing
Troubleshooting Tools
Works Behind Firewalls
Database Browsing
File Access
File Upload
File Download
Log file access
Custom tool support
Built-in agent and device side auditing
Permission-based access
AnswerBot™
AI Engine using Elastic Search and Metadata
Agent Integrated
Chat Integrated
Rich authoring tools
Import from other sources
Workbench
Ticket Selection
Chat
Chat Moderation
Device Access
Ticket Workbench
API Access