The RevTwo AnswerBot™ is the ideal first line of defense for your customer's support questions. AnswerBot™ combines the best aspects of today's most advanced search techniques with an AI based engine that combines app provided data signatures with customer feedback to get unprecedented answer quality.
The RevTwo library and applications support AnswerBot™ workflow. Questions submitted by the customer can be configured at the RevTwo workbench to be delivered to the AnswerBot™.
AnswerBot™ combines today's top search technologies with a RevTwo first - actual machine or application data, to provide answer results with unprecedented quality.
Utilizing the same technology utilized by today's most popular search engines, RevTwo starts the answer matching process by doing a complete linguistic analysis of the users question vs. the most likely answers stored in the knowledge base. Elastic utilizes synonyms, ignores connecting words, and provides a superior result for basic search operations.
The RevTwo AnswerBot™ also utilizes an AI based search of all previous results to determine, based on previous successful answers, which answer will be the best for this query. This approach enables the system to make leaps of logic that no linguistic search alone could achieve.
An industry first, the RevTwo AnswerBot™ also performs an AI based search on developer supplied Metadata. Metadata provides critical insights that help AnswerBot™ look under the covers to add real-world context to user queries.
Each time the AnswerBot™ provides an answer and gets user feedback, future results, both linquistic and metadata based are improved. Without the requirement for extensive training, the AnswerBot™ can be turned on and immediately start delivering superior results.
AnswerBot™ is fully integrated with the RevTwo chat interface. Answers are returned in stream and can leverage a persona determined by your organization.
AnswerBot™ can also be used by agents to look up answers. When questions are sent to the AnswerBot™ from the agent, the metadata associated with the ticket is passed along providing valuable context.
Utilize existing knowledge base articles in AnswerBot™ with RevTwo's convenient CSV importer.