The screen sharing feature offered by RevTwo requires no code to be implemented by the developer. Once the library has been added and R2Initialize has been called, screen sharing will be available during the support sessions.
To use screen sharing in the support portal, click on the “Open Screen Share” button above the widgets. This will slide out a screen share panel on the right. This panel lets you watch what the app’s user is doing while you use the other widgets. Hitting the full screen icon in the top right will maximize the screen share view.