Support Sessions

RevTwo provides a suite of troubleshooting tools during a support session. This can be initiated in two ways:

  1. Direct Access
    All registered devices are listed in the Devices page, ordered by registration. The search bar allows finding a device by serial number, etc.
  2. Ticket based
    Tickets indicate that a problem exists, so the workflow around tickets is more scalable and efficient. Tickets are generated by application logic on the devices. <Device SDK coming soon>

From either a device or ticket, click the phone icon to start a session. During a session, the following tools can be used (see Model to enable the tools). End a session by clicking on the red phone icon.