You may not be able to avoid all the problems your customers face, but you can elminiate the pain they experience when they encounter one.
RevTwo packages your best support person in a AI based bot to solve customer problems without human intervention.
Remote product connectivity enables your agents to virtually be where your customers are and troubleshoot their systems as if they were there.
RevTwo is reimagining the way support works for today's smart connected products. By leveraging user context and product connectivity we have created an optimal support process that virtually eliminates the need for Tier 1 and Tier 2 support.
RevTwo combines advanced search and product-data powered machine learning to solve customer problems in a single try. No 20 questions, just fast accurate solutions!.
When your customer needs that personal touch, RevTwo enables direct customer communication through a variety of powerful mechanisms. Chat, talk, or even video (coming soon), are available.
With built-in screen sharing, follow along with your customers as they use your product, and for PC, Mac, or Linux Desktop solutions you can provide remote control.
Remote terminal sessions, advanced troubleshooting tools, customer side auditing and permissions, file system access, and coming soon an ad hoc IP channel to run your 3rd party tools over.
Whether from RevTwo's built-in workbench or via a third party ticketing system, RevTwo provides everything you need to communicate, troubleshoot, and even manage and utilize automated answers at your fingertips
RevTwo is packaged to easily integrate with your product whether it is an app, embedded device, or windows-based machine.
You have the power to lightly or deeply customize both the look and feel and workflow to create a user experience that fits seamlessly with your existing product.
Each RevTwo component is designed to work out of the box with all other elements of the RevTwo stack.
Featuring permission-based access, strong encryption, unique keys per device and session, and customer side auditing, RevTwo provides a holistic approach to security
Mockups & Design