Don't leave your customers in the dark

Help when and how they need it

FREE EBOOK

This eBook provides critical strategies and essential considerations for app publishers looking to grow their user base and create a top-notch experience

Customers are the lifeblood of any app, but with user populations sometimes reaching into the millions, supporting them in a good way can be extremely challenging. Ranging from low touch automated response bots all the way up to interactive in-app voice solutions with screen sharing, we built RevTwo to solve this challenge.

When your customers matter – think RevTwo.

smart support

Your Customers Need You

Answer, Solve, Capitalize, and Empower

In-App Support

In-App support is often a numbers game. With so many tickets hitting the help desk it is very easy to lose sight of what really matters. RevTwo has rethought support to optimize the way customer questions are handled throughout the entire process.

in-app support question

Questions

Require fast, accurate, and cost effective answers.

automated response bots

Automated Response Bots

Machine learning bots handle common questions and get better and better all the time.

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Bots Coming Soon!

multi chat

Multi Chat

Multi chat enables agents to handle many customers simultaneously, saving time and ensuring no one falls through the cracks.

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in-app audio and screen share sessions

Interactive Sessions

In-App VoIP calls combined with screen sharing enable agents to handle those tough challenges efficiently

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In-App Troubleshooting

Getting an app to work in the wild can be challenging enough without having to deal with the complications of pairing it with a device. RevTwo provides powerful diagnostic tools that enable you to work with your customers and troubleshoot even their most challenging problems.

in-app troubleshooting problem

Problems

Require strong troubleshooting tools to speed resolution.

multi chat

Multi Chat

Multi Chat enables support staff to help multiple users simultaneously and give them each the care they deserve.

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in-app audio and screen share sessions

Interactive Sessions

Live calls with screen sharing connect you directly to the user's app so you can see what is going wrong.

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in-app troubleshooting

Troubleshooting

Integrated diagnostics enable agents to see app internals in real time.

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In-App Concierge Services

Concierge services enable retailers and other global brands to have trained personnel interact with their customers at point of purchase or need – all without leaving their app.

in-app concierge opportunity

Opportunity

Need to go to the people who are best able to capitalize on them.

smart question routing

Smart Routing

Leverage user identity and app context to connect opportunities with agents, brokers, stylists, or help desk specialists.

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in-app audio and screen sharing

Interactive Sessions

In-app chat, in-app calls, and interactive screen sharing provide a rich platform for customer interaction.

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live recommendations

Live Recommendations

Specialists can send live recommendations from help desk to app to enrich the shopping experience.

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Coming Soon!

In-App Community

There is no stronger force than an engaged app community. RevTwo provides a rich set of capabilities that enable you to nurture and utilize your app’s user base as a fundamental part of the user experience.

in-app community collaboration

Collaborate

Empowers your app’s users with a vibrant app community.

smart question routing

Smart Routing

User questions can be routed to experts or made available to subsets of the user population, like friends or classmates.

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user to user chat

User to User Chat

Built in chat lets your users chat with each other without sharing any identifying information, all from the confines of your app.

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user to user voice and screen share

Interactive Sessions

Users can interact with each other through app to app VoIP calls and screen sharing to provide a richer experience.

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Trusted by Global Brands

74% of gamers don’t come back for a second time

Swrve quote icon

One in Four Mobile Apps Are Abandoned After a Single Use

Localytics (June 2015) quote icon

The average app mostly loses its entire userbase within a few months

Andrew Chen, Supply Growth @ Uber quote icon

Available on iOS and Android

Built on the Latest Internet Technology

Built for your Mission Critical Apps

99.9% Uptime Guarantee

RevTwo understands how important our service is to your customer’s satisfaction. That is why we do everything in our power to prevent and minimize downtime. As such, we have incorporated our no-nonsense uptime guarantee: we guarantee that our service will be operational for 99.9% of the time or that month is FREE!

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